FAQ

Welcome to our shop!

Do you have a question about our perfumes, cosmetics, prices, or orders? You'll surely find the answer here.

If you don't find what you're looking for, our team is, of course, at your disposal.

Are your perfumes authentic?

Yes, absolutely.

We only sell authentic and original products. We do not sell counterfeits or copies.

We carefully select our products and work with professional suppliers.

Where do your products come from?

Our products are purchased from suppliers in Europe.

All our purchases are accompanied by invoices and commercial documents, which allows us to know the origin of our goods.

Do your goods pass through Swiss customs?

Yes.

All goods imported into Switzerland go through the applicable Swiss customs procedures.

We carry out the necessary steps and keep the documents related to our imports.

We want our customers to be able to buy from us with complete peace of mind.

Why are your prices lower?

Our pricing policy is primarily based on our sourcing method.

We work directly with professional suppliers and partners established in Europe, from whom we purchase our products through regular and documented commercial transactions.

This organization, as well as the volumes and purchasing opportunities we benefit from, allows us to control our procurement costs and offer you particularly competitive prices.

We thus aim to make quality perfumes and cosmetic products more accessible, without compromising their authenticity.

Are the products new?

Yes.

Unless otherwise stated on the product page, all our items are new and unused.

Depending on the references, the packaging may sometimes differ from a presentation currently available in stores, especially when it is an old collection or a change in packaging.

How to place an order?

It's very simple:

1. Choose your product.
2. Add it to the cart.
3. Fill in your information.
4. Choose your payment and delivery method.
5. Confirm your order.

When will I receive my order?

The delivery time depends on your country and the chosen delivery method.

Delivery information is indicated at the time of your order.

Once your package has been dispatched, you will receive tracking information when available.

Can I track my package?

Yes!

When tracking is available, you will receive an email with the necessary information to track your package.

Also, remember to check your spam / junk mail folder if you don't find our email.

Can I return my order?

Returns are possible according to the conditions indicated in our [Return Policy].

For hygiene reasons, some perfumes and cosmetic products cannot be returned if they have been opened or used.

If you have any doubts, contact us before opening your product.

🤍 Our promise

Authentic products, great prices, and a shop you can trust.

Thank you for your trust and enjoy discovering our selection!