FAQ

Authenticity

Are your fragrances 100% authentic?

Yes, without exception. We sell only authentic, original products. We purchase exclusively from established professional suppliers in Europe through regular, documented commercial transactions, and we retain the invoices for every purchase for full traceability.

Why are your prices lower than the boutiques?

We source directly from professional European suppliers rather than through Swiss distributors, and we run a lean online operation instead of a retail boulevard storefront. The difference goes into our prices — never into the product.

What condition are the products in?

All items are new and unused. Full bottles are factory-sealed unless explicitly stated otherwise. Outer packaging can vary slightly between production batches and markets.

Samples & Decants

What exactly is a sample (decant)?

A decant is a 2, 5 or 10 ml portion that we hand-fill from an original bottle — the same batch we sell as full bottles — into a clean atomiser. It is the most affordable way to wear a fragrance for several days before committing to a full bottle.

Can I return samples?

For hygiene reasons, samples and discovery sets cannot be returned. That is exactly why they exist: to let you test with a small budget first.

Shipping

How fast do you ship?

Orders placed Monday to Friday before 15:00 are dispatched the same day from our Swiss stock. Delivery typically takes 1–3 business days with Swiss Post, and you receive tracking by email.

Do you ship outside Switzerland?

Currently we ship within Switzerland only. Because everything ships from Swiss stock, there are never customs procedures or import charges for you.

Returns

What is your return policy?

You have 30 days from receipt to return full bottles that are new, unopened and still sealed in their original packaging. Opened or tested perfumes cannot be returned for hygiene reasons. Full details are in our Returns & Refunds policy.

Payment

Which payment methods do you accept?

TWINT, Visa, Mastercard, American Express, Apple Pay and Google Pay — all processed through Shopify's secure, encrypted checkout. We never see or store your card details.

Still have a question?

Write to ounissitrade@gmail.com — we answer personally, usually within one business day.